When Tim and Sally were working with their builder, they asked him to incorporate a wealth of smart home accessories into their house plan. They requested that he help them install state of the art lighting, surround sound, TVs, an alarm system and a top-of-the-line HVAC system. And all of it would be connected to […]
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At first having a fully automated home seemed great to Tim and Sally. Then they began to experience some of the drawbacks. When they tried adding more components into their system, such as additional TVs or alarm system features, they experienced technical problems. They spent much wasted time on the phone with technical support trying to resolve the problems. Sometimes a TV, remote, a touch screen, or another part of the system would just stop working. And again, they would have to contact technical support for help.
One day, they came home from a week-long vacation, and nothing worked. The system had malfunctioned while they were gone. Being it was in the middle of summer, it was unbearably hot in the house, and nothing was working. Tim and Sally had to figure out how to turn on everything manually. A new software download was required to finally get the system back in working order.
Tim and Sally were beginning to experience what we call “smart home regrets.