Understanding the Commercial Restoration Process

  • By Jeremy Thompson
  • 01 Sep, 2012
Disasters, by their nature, occur suddenly and the building owner/management is often left confused about how to handle the situation or what to expect. This week we continue our blog series on commercial property restoration. J. Thompson Restoration specializes in reconstruction during a disaster recovery. We can oversee the entire project, when a client requests […] The post Understanding the Commercial Restoration Process appeared first on J. Thompson Builders.
Disasters, by their nature, occur suddenly and the building owner/management is often left confused about how to handle the situation or what to expect. This week we continue our blog series on commercial property restoration .
J. Thompson Restoration specializes in reconstruction during a disaster recovery. We can oversee the entire project, when a client requests it, or come in only for the reconstruction portion.
Here’s what a typical restoration process looks like from beginning to end:
Initial phone call & visit:After the initial phone call to the damage restoration company, the company you select should acquire all crucial information, which may include photos of the damage, video documentation, and a completed customer questionnaire.
Mitigation Services:Mitigation services, when the damage restoration company comes on-site, should commence as quickly as possible, within a couple hours or at least within 12 hours.
Action Plan:The disaster restoration company should provide an action plan and provide you with a formal work authorization contract, after they assess the damage.
Communication & Walk-throughs:The disaster restoration company should communicate as often as daily how the project is proceeding, and seek your approval for any changes in the initial action plan. Throughout the project you may be asked to be present at various walk-throughs to ensure you are happy with the progress. Any unplanned changes or additions to the scope of the work requested by the customer results in a change order and may include a processing fee.
Additional Services You May Require as Part of the Restoration Process:
During the restoration process the disaster restoration company should provide additional services to ensure a complete disaster recovery.
Content Restoration:Specialized equipment and cleaning methods can restore contents of your business to their previous condition. Disaster restoration companies use a variety of methods including dry cleaning, wet cleaning, abrasive cleaning and gentle cleanings with light mist sprays for delicate items.
Document Recovery:When documents become damaged it’s critical to preserve the document before any further damage occurs. Through air drying, vacuum thermal drying, dehumidification, freezer drying and vacuum freeze drying, disaster restoration professionals can sometimes restore the documents and minimize further damage.
Equipment Cleaning:Equipment cleaning often involves electronic cleanup. Restoring electronics typically involves immediate action, before acids in smoke residues corrode the metal or water permanently seeps into the equipment. Professionals can often restore televisions, computers, appliances and other equipment. It is important never to turn on electrical equipment after it’s exposed to water or smoke; allow a qualified electronics technician, usually employed by the disaster restoration company, to inspect the equipment first.
Procurement & Replacement Services:The disaster restoration company should have resources available to procure and replace products such as furniture, décor, and equipment. In addition your business may require custom products as available in our custom fabrication shop, J.T. Unique .
Next time look for our final blog covering what you need to know/the important aspects of cleanup and restoration, including prevention.

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