Our Process

J. Thompson Restoration has the experience to expedite your recovery process and get you back to normal operations.

We are reconstruction specialists who pride ourselves on quick and thorough service using a process designed to give you complete attention.

Initial Phone Call & Visit

As soon as we receive your initial phone call, J. Thompson Restoration acquires all sensitive and crucial information in order to ensure a positive first meeting. This could include but is not limited to:

  • Digital Photos
  • Video Documenting
  • Customer Questionnaire

At the initial site visit, J. Thompson Restoration will have a customer briefing checklist to review with you. This helps us with the investigation so that we may form an immediate action plan.

We Respond with Urgency

Our reconstruction services are guaranteed to be on site within 48 hours. As our customer, you may of course specify a different time frame. Our goal is to be attentive and understanding to the special needs of your situation. Learn more about our services »

Action Plan

After the initial investigation, we brief you on the course of action the J. Thompson Restoration team will take in order to completely restore your property. Once you are satisfied with the “Action Plan